Sobre: Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone.
Some key features of the product include:
* AJAX based Rich User Interface
* Active Directory (LDAP), vBulletin, ModernBill integration
* ViewShare feature allowing you to guide your clients in realtime
* Staff to Staff Voice Chats
* SLA's, Work Schedules and Escalations
* Detailed Reports and Analytics
* M'zoft® Outlook® Integration
* Teamwork module allowing you to create shared Events, Contacts and Tasks
Links:
#1 http://rapidshare.de/files/33284261/...2.PHP.NULL.zip (http://rapidshare.de/files/33284261/...2.PHP.NULL.zip)
#2 http://rapidshare.com/files/6949061/...ko.3.00.32.rar (http://rapidshare.com/files/6949061/...ko.3.00.32.rar)